Customer Service

Great customer service is when the service provider does things for you without asking you a question. You expect it rather than wait to be asked. It’s part of what you pay for and surely part of their training regime before taking the job.

You come into a supermarket to buy some groceries. You get a basket to put the items of purchase in so its easier to carry around the shop floor and it doubles up as a precaution so you do not drop any products yet to be paid for. When all the items are collected you go up to the checkout to pay for the items.

Then the checkout person asks, would you like some bags?

What?! No, please don’t give me any plastic bags, I’m going to pollute the earth, what a stupid question to ask. Let me juggle those items home like a circus performer and wow the passers by. Give me those damn bags already!

You’re at a restaurant eating with friends. You’ve chosen a delightful dish of which you eat like you haven’t eaten for a week. So you clean the plate, okay maybe you left a grain of rice or a speckle of salad on the plate. Your knives and forks are then deposited on the plate and you wait for the waiter/waitress to clear the table.

Hello, are you done? Can I take your plate?

What?! No, please let me lick my plate clean so you won’t have to wash the plate and reuse it for the next customer. Take my plates away already!! No tip for you.

You wander into a train station and look around for a quick bite like a sandwich or bap. You choose the cumberland sausage roll that is on display and you know that its cold as there are about a dozen there. You say, can I please have one of those, thanks.

Would you like that hot?

What?! Why no, I’d love a cold sausage on this cold day. Who eats a cold sausage any way? Hurry up and toast the bloody thing and stop asking moronic questions, I have a train to catch!

smiles